Effective Date: October 22, 2026
These Website Care & Maintenance Terms of Service (“Agreement”) govern the recurring website maintenance services provided by Via Foci (“Provider”) to the subscribing individual or business (“Client”).
By subscribing to a Website Care & Maintenance plan, Client acknowledges and agrees to the terms outlined below.
Service Overview
Via Foci offers ongoing website care subscriptions designed to provide routine WordPress maintenance, basic website availability monitoring, and continued access to professional website development services.
These subscriptions establish an ongoing maintenance relationship with Via Foci but do not constitute comprehensive website management, emergency technical support, or a guarantee of uninterrupted website operation.
Subscription Plans
Standard Website Care — $25/month
Designed for informational, portfolio, and standard business websites.
Includes:
- Up to 15 minutes of routine website maintenance per month, primarily dedicated to WordPress plugin updates.
- Basic website availability monitoring through UptimeRobot or a comparable service.
- Access to Via Foci’s preferred contract development rates for separately authorized services.
- Continued access to a developer familiar with the Client’s website and technical environment.
eCommerce Website Care — $50/month
Designed for WooCommerce and other supported eCommerce websites.
Includes:
- Up to 30 minutes of routine website maintenance per month, primarily dedicated to WordPress, WooCommerce, and related plugin updates.
- Basic website availability monitoring through UptimeRobot or a comparable service.
- Access to Via Foci’s preferred contract development rates for separately authorized services.
- Continued access to a developer familiar with the Client’s website and technical environment.
Both plans are billed monthly. Maintenance time is limited to the applicable monthly allowance and does not accumulate or roll over.
Scope of Routine Maintenance
Routine maintenance generally consists of accessing the Client’s WordPress administration environment, reviewing available plugin updates, and performing updates when reasonably safe and appropriate.
Maintenance is performed within the allotted monthly time allowance and at Via Foci’s discretion regarding appropriate scheduling and technical readiness.
Via Foci may defer an update if it:
- Presents a known or reasonably suspected compatibility concern.
- Requires substantial testing or troubleshooting.
- May adversely affect website functionality.
- Requires more time than remains in the monthly maintenance allowance.
- Cannot be performed safely due to hosting, access, backup, or other technical limitations.
In such circumstances, Via Foci may notify Client of recommended next steps and provide an estimate for additional services when appropriate.
Subscription fees do not guarantee that every available plugin update will be completed within a given billing period.
Website Availability Monitoring
Via Foci will configure basic website availability monitoring through UptimeRobot or a comparable third-party monitoring service.
Monitoring is intended to provide automated notifications regarding potential website availability interruptions.
Client acknowledges that:
- Monitoring is informational and does not constitute active, continuous supervision.
- Notifications do not guarantee immediate review, investigation, or response.
- Monitoring may not detect all outages, errors, security incidents, or functionality problems.
- Website availability monitoring does not include application-level testing, transaction monitoring, or performance optimization.
- Via Foci is not obligated to provide emergency response or immediate remediation following an alert.
Any investigation, troubleshooting, or repair resulting from a monitoring notification is outside the subscription’s included maintenance scope unless it can reasonably be completed within the remaining monthly allowance and Via Foci agrees to perform it.
Services Not Included
Unless separately agreed upon in writing, subscriptions do not include:
- Emergency or after-hours technical support.
- Guaranteed response or resolution times.
- Website troubleshooting, debugging, or repairs.
- Security incident investigation or malware removal.
- Website backups, restoration, or disaster recovery.
- Website performance optimization.
- Content updates, design modifications, or feature development.
- Custom code maintenance or compatibility remediation.
- Comprehensive quality assurance or functional testing.
- eCommerce checkout, payment, shipping, or transaction testing.
- Hosting, domain registration, or premium software licensing fees.
- Unlimited support, consulting, or development hours.
These services may be requested separately and are subject to availability, approval, and additional fees.
Additional Development & Preferred Rates
Active subscribers are eligible for Via Foci’s preferred contract development rates for separately authorized work.
Preferred rates are communicated through a separate estimate, proposal, or service agreement and may vary based on the nature, complexity, and duration of the engagement.
Subscription fees do not include additional development hours beyond the routine maintenance allowance.
All additional work requires Client authorization before billable services begin.
Subscription status does not guarantee immediate availability, project acceptance, or a specific delivery timeline.
Via Foci may revise its development rates prospectively. Any previously agreed project pricing will remain governed by its applicable agreement.
Client Responsibilities
Client agrees to:
- Provide and maintain appropriate administrative access necessary to perform maintenance.
- Maintain active hosting, domain registration, and required software licenses.
- Ensure that reliable website backups are available through the hosting provider or another suitable service.
- Notify Via Foci of significant website modifications, hosting changes, or technical issues that may affect maintenance.
- Maintain responsibility for website content, business operations, customer information, and third-party services.
Via Foci may postpone maintenance if required access, backups, or other prerequisites are unavailable.
Third-Party Software & Technical Limitations
WordPress, WooCommerce, plugins, themes, hosting services, payment gateways, and monitoring platforms are developed and maintained by independent third parties.
Via Foci does not control or guarantee the compatibility, reliability, security, performance, or continued availability of third-party software or services.
Although reasonable care will be exercised when performing routine maintenance, software updates may introduce unexpected errors, conflicts, or changes in functionality.
Via Foci does not guarantee uninterrupted website availability, error-free operation, or protection against all security vulnerabilities.
Troubleshooting or remediation of issues arising from third-party updates may require separately authorized services.
Billing & Recurring Payment Authorization
By subscribing, Client authorizes Via Foci, through its payment processor Stripe, to charge the selected payment method automatically at the applicable monthly subscription rate:
- Standard Website Care: $25 per month
- eCommerce Website Care: $50 per month
Subscriptions renew automatically each month until canceled.
The subscription price and billing frequency will be disclosed during checkout.
Client is responsible for maintaining a valid payment method and keeping billing information current.
Subscription fees cover the availability and delivery of the defined monthly care program, rather than a guaranteed quantity of completed plugin updates.
Unused maintenance time is not redeemable for cash, transferable to other services, or carried into subsequent months.
Via Foci may update subscription pricing with advance notice. Any price changes will take effect prospectively in accordance with applicable law and the notice provided.
Cancellation & Refunds
Client may cancel the subscription at any time through the available Stripe subscription management portal or by contacting Via Foci.
Cancellation prevents future recurring charges and ordinarily takes effect at the end of the current paid billing period.
Subscription benefits remain available through the end of that period, subject to the terms of this Agreement.
Monthly subscription fees are generally nonrefundable once a billing period has begun, except where required by applicable law or where Via Foci determines that a refund is appropriate.
No partial-month refunds or credits are ordinarily provided for unused maintenance time.
Upon cancellation, Via Foci may discontinue uptime monitoring, routine maintenance, and preferred contract-rate eligibility at the end of the paid subscription period.
Cancellation does not relieve Client of payment obligations for separately authorized development work already performed.
Service Availability & Communication
Routine maintenance is scheduled according to Via Foci’s normal business operations and availability.
Subscriptions do not establish guaranteed service-level agreements, priority emergency response, or continuous technical coverage.
Client may contact Via Foci regarding maintenance questions or additional service requests. Response times may vary depending on workload and availability.
Via Foci reserves the right to decline work outside the agreed maintenance scope or require a separate service agreement for additional services.
Limitation of Liability
To the extent permitted by applicable law, Via Foci will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost revenue, lost profits, business interruption, lost data, or lost transactions arising from website outages, software incompatibilities, third-party failures, or maintenance activities.
To the extent permitted by applicable law, Via Foci’s aggregate liability arising from services provided under this Agreement will not exceed the subscription fees paid by Client during the three months immediately preceding the event giving rise to the claim.
Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded or limited.
Suspension or Termination
Via Foci may suspend maintenance services if subscription payments fail, necessary website access is revoked, or technical conditions prevent services from being performed safely.
Via Foci may terminate a subscription for material violations of this Agreement, misuse of services, or circumstances that make continued service impracticable, subject to applicable law and any required notice or refund obligations.
Termination of the maintenance subscription does not automatically terminate any separate development agreement between Via Foci and Client.
Changes to These Terms
Via Foci may update these Terms of Service to reflect changes in its services, operational practices, or legal requirements.
Material changes affecting active subscriptions will be communicated with reasonable advance notice where required.
Changes will apply prospectively and will not override the terms of separately executed agreements unless expressly agreed.
Contact
Questions regarding subscriptions, billing, maintenance services, or cancellation may be directed to Via Foci through the contact information published on its website.
Website: https://viafoci.com
Subscription Acknowledgment
By completing a subscription purchase, Client acknowledges that they have reviewed and agree to these Website Care & Maintenance Terms of Service, including the recurring billing authorization, monthly maintenance limitations, exclusions, and cancellation policy.